Our Team

Meet Our
Team

shannon

Shannon Heisler

Director of Operations

Erika Donohue

Erika Donohue

Director of Programs & Events

Erin Phillips

Marketing Director

OUR
Guides & Staff

In addition to our team at the office, we have dozens of enthusiastic, expert local Discover Coastal Virginia guides and staff. They welcome and lead our client groups through all events and programs.

Guides-&-Staff

Our company and region
IN OUR WORDS

anne
Shannon
Brooke
erika
Anne N. Phillips

What I enjoy most about the company:

I love working with each client and taking on any challenges they may have—whether it be time, budget or logistics constraints. We can surmount these obstacles and deliver something even better than the client expected. I also enjoy nurturing the relationships with our vendors, attractions and other hospitality partners. The region operate as one team working very hard for the benefit of our visitors. Together we deliver an outstanding experience.

What I Love About Coastal VA

Southern Hospitality abounds in Coastal Virginia! Everyone is so friendly, and the population here is so diverse. As home to the world’s largest naval base as well as military installations from all branches of the service, and the North American headquarters for NATO, a large number of transient and international residents call Coastal Virginia home. This region has the friendly and welcoming feel of a small town, even though we have a combined population of over 1.7 million!

Shannon Heisler

What I enjoy most about the company:

I strive to provide the best client service possible. In my position, where details really matter, I want to ensure each guest program runs perfectly. Having great vendor relationships and outstanding tour guides also helps make this possible. The best part of my job is hearing back from clients at the end of their programs. Nothing makes me happier than when they share details about their great experience in Coastal Virginia. A very satisfied client is the best measure of my success.

What I Love About Coastal VA

My favorite part of living in Coastal Virginia is the weather! My hometown is in Cleveland Ohio…need I say more? Each season in this coastal region of the Mid Atlantic is distinct, beautiful and temperate which allows for recreation outdoors almost year round!

Brooke Phillips Garrett

What I enjoy most about the company:

I really enjoy meeting our clients whether it’s during a site inspection or when they arrive on-site for their program. I love getting to know each of them and then building a relationship during the planning process. Understanding the specific needs and goals of our clients and their guests helps us to execute the best custom programs. It’s our priority to welcome every client in person when they arrive to our region. They are always so appreciative of this personal approach and it’s great way to kick-off their Coastal Virginia experience!

What I Love About Coastal VA

My favorite thing about Coastal Virginia is the water—whether it’s the Atlantic Ocean, the Chesapeake Bay, or the many coastal waterways that connect our region. The area offers endless options for water-based activities from boating and sailing to kayaking, dolphin watching and so much more. I’m happiest when I’m out on the water, or enjoying an oyster roast, crab feast or live music at a festival along the waterfront.

Erika Donohue

What I enjoy most about the company:

I really enjoy bringing a client’s vision to life, whether it’s designing an event or creating a tour itinerary around a specific theme or interest. I also love how my role here motivates me to stay current on everything going on in Coastal Virginia. Through our strong vendor relationships and our professional affilations, I can really be “in the know.” Because of this I can present innovative and unique ideas to our clients.

What I Love About Coastal VA

My favorite thing about Coastal Virginia is the beach! We are surrounded by water and the beaches here are beautiful. I also love the diverse mix of activities available. You can attend a show, go to a museum and relax at the beach– all in the same day!

Our company and region
IN OUR WORDS

Anne Anne
Shannon Heisler Shannon Heisler
Brooke Phillips-Garrett Brooke Phillips-Garrett
Erin Erin

LET'S PLAN YOUR NEXT EVENT IN COASTAL VIRGINIA

We’d love to hear more about your group’s travel plans. Our team of destination management professionals is here to help!

IN OUR CLIENT'S
WORDS

From the first phone call to begin the planning, this destination management team was terrific. We were fortunate to have worked with them for a previous reunion, and again under my leadership. We were all extremely satisfied. The tours were well-planned and it kept our shipmates interested and engaged throughout. I could not have asked for better.

John Titswoth, Reunion Chairman, USS Fred T. Berry Reunion Association

I have worked with this destination management company for the last 15 years and it’s always a pleasure to call on Norfolk by cruise ship and to enjoy their graceful hospitality. Anne and Brooke have a great team of professionals who give tremendous attention to detail. It’s very apparent they’re focused on ensuring every guest has a wonderful time in Virginia.

Katja Boss, Regent Seven Seas Cruises

This DMC was a delight to work with. The entire staff was just great. I knew that when we were coming to Norfolk that Phillips was the only choice for us. I cannot say enough good things about this company. I was totally thrilled with our three day event. From start to finish it was fantastic and enjoyed by everyone. Our guide was truly perfect! She was so informative and gave a few natives new history facts.

Jennifer Ramsdell, WEDA (Western Dredging Association)

We needed a DMC to plan and execute a beach-themed dinner party for approximately 90 of our best clients. This team was extremely professional throughout the planning process and during execution on the day of the event. Even months after the event, we still get compliments from guests about how they enjoyed it.

Superior Equipment Sales